Just wanted to let you guys of of recent trading experience I had with VMX racing. I was going to let it slide, infact I was going to even try dealing with them again until yesterday I spoke with a couple of other guys that have had similar bad experiences.
It went like this, I rand the guy and told him I needed some parts in a hurry ( within 3 weeks not unreasonable from the US) and could he send them out asap... he tells me no problem and goes into a long winded sales pitch on how great his plastics are and how much better than DC they are, so I order a rear guard for my CR250M as well. I pay that day and wait.
2 months later a package arrives, wrong plastics and parts missing. I try email, phone calls and no response. Eventually I catch him on his phone and tell him of the mix up... I have worked in retail before and fully understand these things can happen. The guy is indifferent to my problem and in the end I have to suggest I return the parts and he send me the correct parts, no apology, he couldn't give a shit.
I wait another month and some parts turn up, the rear guard is so bad in quality I wouldn't put it on chinese mini bike
and still parts missing from my order. After another episode of no responses to emails etc I get him on the phone again and tell him enough is enough and I want my money returned for the parts he hasn't supplied and the return postage for his stuff up.
He argues about how much he will refund and doesn't want to hear about the rear guard, not even any interest in why I am not happy with it.
So I am still out of pocket and the guard is in the bin.
We all recomend traders based on the good experiences, but it is when things go wrong and you see how they deal with the issue you truly find out who the genuine traders are.
