I've found AP to be a real lottery over the last few + years. Melb-Ballarat 6 weeks, lost COD's, my own parcels delivered back to me a day or 2 after posting, Express satchels taking weeks to arrive, denying an address exists until the recipient goes to a PO with a rates notice (been living there for 20+yrs getting mail the whole time). The vaunted article number for parcels is useless - it shows receipt of the item but isn't tracked in transit so stuff still gets lost. And when you want to claim for a loss getting replacement value is nearly impossible. Just the tip of the 'berg. Until AP improves its reliability so users have confidence in the service again then they're not going to start making money again.