IKON shocks

[Hoony]

If someone has a good experience with a supplier they may tell a few people,  but when they have a bad experience they will tell everyone. It really is a matter for the suppliers to think about if they want to survive in business.

[firko]

Icon is run by the Brethren religious cult.

[Mike52]

Icon is run by the Brethren religious cult.

I get to deal with the Brethren a lot.
Some [ a couple , well one or two ]  of them are ok.

[Ktm181]

This thread is getting better by the hour , Happy New Year Mark .

Hello gents, Happy New Year!

Proven Products or "Ikon" shocks are or were Mormans if I remember correctly, look and act a lot like the Brethren though. I have had a LOT of dealings with them over the years and whilst a little eccentric and sometimes quite abrupt they are usually good guys in the end, well Geoff Lowe, the owner is anyways...AND they have stuff you cant get anywhere else, mostly!

If you have had trouble ring Geoff and INSIST on speaking with him, he will want to help, BUT, be patient with him...like is say a little eccentric but has forgotten more on shocks than most will ever know.

For what its worth I think most good suspension guys are a little different to deal with, seems the more they know the more "different" they are, easy to argue with, most don't like the customer telling them what they want, you are after all going to them, mostly, for their knowledge are we not?

No, I am not related in any way to Geoff Lowe, but I have spent, literally, tens of thousands of dollars with him over the years, mostly car stuff though (Koni) both race and road.

Kt.

[Lewis]

ktm181
I have spoken with Geoff on other occasions and yes he is an absolute gentleman and my first set of shocks are great. My point is the second set of shocks weren't so flash(and a lot dearer)and when trying to sort things out that's when things turned to shit. I don't have a problem with him,his religious beliefs, just one of his employees. As far as talking to Geoff direct, well I did ask to speak with him and that's when I was told "what would he tell you that I haven't just told you, just return them and we'll refund your money". I'm certain Geoff would have handled the situation differently and I'd still be using IKONs. I wasn't and I'm not.

[Ktm181]

Hi Lewis,

understand mate, at least you tried, give him one last call, don't accept a brush off, explain you have been dealing with them for years and ask again to speak with Geoff, if you fail, well bad luck for Geoff I guess, he should be keeping closer tabs on his workers.

His Mum's "bed side manner" was really abrupt, Geoff's isn't a lot better but he does know his stuff, its a shame they are not in the '90s (!!!) at least!

Kt.