Lots of stories about stuff going missing with ego. I've used them a few times without any serious drama, but you wouldn't use them for something that's irreplacable.
And if you use their insurance, check their conditions carefully... I got some RM400 stuff sent down from Townsville through them. Package was overdue, but I had to file a claim within seven days of the date it was due... On the 7th day, I began the process of lodging a claim, and then suddenly it arrived... Would have been very easy for me to have missed the invisible deadline and been denied a claim....
