So, just got off the phone to Ebay US (More expense and time) Told that Ebay has NO choice but to found in the buyer favour!! They now have record that the item has arrived in Mumbia - India, but.....It hasn't been delivered to the buyer, for what ever reason.
I was told that regardless of this I am responsible for delivery...
NOT Australia Post or indeed India Post!
"The buyer
must complete delivery to the seller"
Ebay say they have no system to be able to change any outcome to their decision unless the buyer receives the item....and then!..get this! It's my responsibility the request payment again from the buyer ie: they can't simply pull moneys from his account as they have from mine...."we don't have any facility to do this" well, only to me it seems.
Now, my head just keeps telling me that this can't be correct (or lawful surely)
Last night I swallowed a lot of pride and sent another contact to the buyer which resulted in brief exchange of restrained emails, the final from the buyer being
"I am ready to work with you. Do not worry. At the moment things are out of your control and my control so lets keep the fingers crossed"Which while somewhat heartening, had no sway what so ever with the A-hole at Ebay.
Guess I can only wait for the result of Oz Post inquiry on the 13 July.
Thats what a lot of US sellers say. 'Once its posted its out of my control and im not responsable' they all say
Well apparently not! From what I've just had shoved down my throat, if your a seller then yes, you ARE responsible for the safe delivery, or else take it up with your shipper 'cos Ebay won't.