OzVMX Forum
Clubroom => General Discussion => Topic started by: shorelinemc on July 28, 2011, 07:35:26 pm
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had one of my wanker customers in today-everyone has some ???any way he had change tyre from one rim to the other and flip them legend chinese pitbikes,also fit an old routed 2nd hand tyre to a yzf 250 wheel-rear.tyre was a slick new 2nd hand was old .split,hard from age chaged him 10.00 a tyre anyway may have pinched the tube or tyre was damaged inside.i refused to give him another tube,if it was a new tyre i would have but not a piece of shit that deserved the bin,was i wrong ?should inform that he really is a &%ckwit and should have been a wet spot on his mothers back? spends bugger all as well then wants a discount
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Phew Rob...I thought that was comin` my way...Did Paul talk to you
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Is he forum member ?
With a Chinese POS? If he is he'll never live it down
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Customers Glad I dont really deal with them anymore , I had a few over the years that I just refused to serve or do work for, They just didnt get it that they cost you money to deal with them and you had to put up with them at the same time. :P
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Robin i just finished up as manager of Beaurepairs in Dalby. I can tell you its no different anywhere with a certain few wankers that will try this on all the time. If you just pinched the tube, patch it and throw it at him. And he obviously hasn't got any coin so he wouldn't be a loss as a customer i spose. So spray him mate.
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When you finally give up Robin go and get a job in a hire place.
You don,t know how lucky you are.
We had one guy who rented a KANGA , ignored the safety instructions and ran himself down. [Snicker]
Turns out it was our fault for not telling him that could happen.
Lucky the instructions are printed right in front of the operators face.
Boss told him to piss off. ;D
The horse float came back with the customer complaining that the spare didn,t fit.
Yep , some one had swapped theirs for ours. :o
Car got off the car trailer and ran over a woman,s foot , thru the garage door and over a saddle.[Snicker again ]
Dickhead had wound the winch cable on backwards, no ratchet when you do that.
Our fault of course. Didn,t tell him that could happen. Trouble is that I did tell him because he wasn,t the first. :o
And on and on.
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Sometimes you just have to do a few low paying jobs to develop a loyal customer who'll give you a decent payday one day.
But in this case Robin I think you've been more than patient.
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One of my mates owns a car accessory place - speed shop - and has a sticker on the glass counter that states "DiCKHEAD NOT SPOKEN HERE". When said dickhead starts to waffle, he nonchalantly starts tapping the sticker with his index finger until they look at it....it's priceless to watch!
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im know how mike52 feels i worked for kennards at rydalmere sydney for about 6 years.tradies were alright but the weekend warriors that know everything ;D.one bloke in to much of a hurry to listen to instructoins on how to use his chainsaw,and the yeh yeh i know how to use it attitude rings up about an hour later chainsaw stopped working he was told to bring it back we'll have a look,dickhead put the chain bar oil in the fuel tank and the fuel in the oil tank.moron thought it was premix and the oil was the 2 stroke oil not to lubricate the chain :D but he knew all about chainsaws.cheers
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Grade your clients: A clients are good paying, return customers who deserve your respect and good service. B customers are those who are a little awkward but you think could be upgraded to A's with a bit of nurturing. C customers are the slow paying, whinge over anything, dickheads you really don't want or need. Sack them! I actually tell my B customers of the grading system and it is part of the upgrade process, the look on their face is priceless. The A's are un-aware of the grading but don't need to be, the C's don't get a look in and are short shifted quickly. All you forum members should be asking yourselves if you are A, B or C's to anyone you deal with.
K
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no not you ted,no not a forum member.i put up with pretty well all of them but sometimes 2nd one in 5yrs,they just need telling ;D makes you wonder how they manage to walk and breath at the same time,oh thats it breathing is an involuntary action :D
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Having worked in the bike scene then a small engine workshop and for the last fifteen years of me working life in the marine engine trade, and agree with what Slides said, most customers are good to deal with
However
I've only met a few ornery customers at times , one in particular I haven't forgotten.
She'd been a troublesome customer, for the other lads in the shop for quite some time, one day she brought a mower in , when asked what's wrong, " Won't start ", duly put it, tagged as such, in the in line up, came it's turn , on the bench, fuel cap off, H'mm , no petrol , check plug, spark, comp, muffler etc, all luverly, put fuel in , prime , prime , first pull start.
Put in out line up, lady comes in a few days later , at Smoko time, 4 of us round table , asks
" What was wrong with mower ??"
I replied, " It had no fuel in it ",
" Do you think I am that stupid " she said,
My reply "Obviously, Madam, you must be !!."
" I'm never coming here again " , She shouted
She threw the mower into the ute, smoked the tyres out of the driveway, never to be seen again.
I don't think it was what I said that upset her so much ,
I think it was the loud cheer from the rest of the lads at the Smoko table that did the trick,
Foss
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i worked for kennards .
chainsaw
I've heard that kennards rent chainsaws. [ Very game ]
Customer told me THAT when I said NO CHAINSAWS.
We work on the principal that if they have trouble with a car trailer.
We try to rent nondangerous stuff but the list is getting smaller by the day.
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Grade your clients: A clients are good paying, return customers who deserve your respect and good service. B customers are those who are a little awkward but you think cold be upgraded to A's with a bit of nurturing. C customers are the slow paying, whinge over anything, dickheads you really don't want or need. Sack them! I actually tell my B customers of the grading system and it is part of the upgrade process, the look on their face is priceless. The A's are un-aware of the grading but don't need to be, the C's don't get a look in and are short shifted quickly. All you forum members should be asking yourselves if you are A, B or C's to anyone you deal with.
K
That's gold. Way back in my retail days, I guess I had a similar grading system, though I never formalised it.
I guess the flip side is that I now grade the shops I go into as a customer... It cuts both ways, but in a competitive marketplace, I wonder who needs a high grade more.
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With working in customers homes for nearly 30yrs I can gauge a customer in 15 seconds, I used to get into some right barneys with the 5% that are never going to be happy. After reading a basic psycology book I realised that a barney is exactly what they want, obligeing them just confirms the opinion they had before. Learning how to disarm them is the trick, and I also realised that the biggest whinger is easily flipped around to your biggest convert.
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I also realised that the biggest whinger is easily flipped around to your biggest convert.
Your a Missionary on these poor lost soul's Lozza ;D
In Ref: to BigK ABC Grade..Id say we are A/B Class swingers when it comes to our local shop MX. 8)
cheers A
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piss funny just had a wanker explosion,he decided to have a go at one of my mechanics,coincidently hitatree from the forum.he beat me to it.bad form to work into the workshop and start mouthing off ???10 mins of fine abuse ending with you only work here you cant tell me to #@uck off out of the work shop thensaid only robin can make me go.should have seen the look on his face-rosco its time to go(not rosco from the forum) priceless ;D ;D ;D
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With working in customers homes for nearly 30yrs I can gauge a customer in 15 seconds, I used to get into some right barneys with the 5% that are never going to be happy. After reading a basic psycology book I realised that a barney is exactly what they want, obligeing them just confirms the opinion they had before. Learning how to disarm them is the trick, and I also realised that the biggest whinger is easily flipped around to your biggest convert.
Can you work your magic on some of the cranky sods that inhabit this forum Lozza?
Or is that too much for even a man of your skill and daring? ;)
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With working in customers homes for nearly 30yrs I can gauge a customer in 15 seconds, I used to get into some right barneys with the 5% that are never going to be happy. After reading a basic psycology book I realised that a barney is exactly what they want, obligeing them just confirms the opinion they had before. Learning how to disarm them is the trick, and I also realised that the biggest whinger is easily flipped around to your biggest convert.
missed reading this one and you are right thats what he was after,a blue had the hide to come back and ask for his 10 dollars back!
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Had a customer years ago who wanted to put on a show in the front of the shop. I can't remember now what it was all about but I recall having the moral highground. He got himself so agitated that he plonked his open face onto his head - backwards :D It was probably the laughter from the other customers enjoying the show that drove him out of the shop. You reckon the peakless look is bad, try the backwards look!
Had another guy argue the cost of a s/h part. I knew the price I'd given him was well under its value and a good deal. He wanted to make a point in front of the other customers about how much of a rogue I was blah blah. I offered him 'the double jeopardy' - I ring a dealer and if my price was too high I'd lower it.....BUT, if my price was under I'd increase it accordingly. Couldn't be fairer than that. He said OK. The rest of the patrons were enjoying the exchange too. Guess what, my price was too low, so......he decided he'd take it for the first price. I said no deal. He wanted to play the game and then not abide by the rules. Off he went stridently partless and red-faced embarrased. I never missed having him as a customer but I picked up a few of the others as regulars 'coz they liked the way I operated! You don't have to be nasty to make a point.
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Gentle persuation works better than hostile confrontation.
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I just tell them to fark off.
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i worked for kennards .
chainsaw
I've heard that kennards rent chainsaws. [ Very game ]
Customer told me THAT when I said NO CHAINSAWS.
We work on the principal that if they have trouble with a car trailer.
We try to rent nondangerous stuff but the list is getting smaller by the day.
i think it was col joy who fell out of a tree he was cutting down on his property about 18 years ago got pretty badly injured he was using a kennards chainsaw at the time.cheers
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Well my tirade this arvo has made the forum! let me explain for the record........ sitting down after having a tasty ham cheese and tomato sanga washed down with some orange juice, I light a bunger and get into a deep disscussion about how Monday its time to flip the page on the calander and miss Augusts lovely funbags will be on display for the next month when this 5'2" guts on legs walks in and starts babbling shit. I wont get into the details mainly because I wasnt paying much attention, shitboss dumpster owners who find their tyres on a rubish tip rate fairly low on my importance scale. After several years of putting up with this short fat flea I'd had enough! I proceeded to explain to him what a tosser he was, in hindsight this was fairly stupid of me as his IQ level is somewhat below room temp and it only made his blood pressure rise and fill up his brain cavity to the point of bursting. While he was hurling abuse at me, I was confused as I did not know if I should laugh or pull the pen from my pocket thrust it into his left eyeball and release the pressure, the later being against the law so I decided to tell him to get the fork out of the workshop and dont come back he didnt listen so I told him several times, he left, my consulation being the boss asked him to leave, oh well I'll wake up to morrow another day older and he'll still be a forkwit, but a forkwit annoying some other bike shop and I'm sure another forkwit will replace him, just like space invaders! Anyway looking forward to the changing of the calander on Monday and to perving on miss August for the next month.
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It's the opposite in mackay. You can't get anyone to do anything properly. Ordered some bolts and received some 10mm too short. Sent my cylinder head in to get valves ground. Took three weeks to do four valves and they managed to loose an exhaust stud???
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so does that make you an A grader or a C grader 779?
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Years ago I got sick of dickhead customers, so I opened a shop without a sign. I figured people would have to have half a brain to find me. Worked like a charm.
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I think davey has the right idea...
i used to love it when the looser would come in and ask how much for a Part and you say $20 dollars and they say you have to be jokeing thats way to much, then you say oh sorry i mean $40 he says you can.t do that and again you say $60 the blood starts to boil and they say you have no right to do this and get wilder you just hold up your hand and say do you want it or not as i will sell it later and by the way thats $80 now. I can get away with this as i am 130 kg and six foot seven inches tall see ya!!!!
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Grade your clients: A clients are good paying, return customers who deserve your respect and good service. B customers are those who are a little awkward but you think could be upgraded to A's with a bit of nurturing. C customers are the slow paying, whinge over anything, dickheads you really don't want or need. Sack them! I actually tell my B customers of the grading system and it is part of the upgrade process, the look on their face is priceless. The A's are un-aware of the grading but don't need to be, the C's don't get a look in and are short shifted quickly. All you forum members should be asking yourselves if you are A, B or C's to anyone you deal with.
K
This would make me a Z customer then ?