Hi Ted,
Ah the joys of the internet. Sorry can't add anything. I just logged onto their site and it does list other methods of contact. All I can suggest is that you try to fax or phone.
It could just be a faulty link on their site that they aren't aware of.
good luck,
VMX42
I just noticed that they list Maico Spares as a retail outlet, perhaps contacting them will shed some light on the mystery.