OzVMX Forum
Clubroom => General Discussion => Topic started by: smed on September 05, 2015, 09:23:20 am
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I made an offer on an item & got it for that price however it took the seller over a week to calculate the postage(from England to OZ) offering all kinds of explanations why it was taking so long,I asked for a price before bidding & was told 70 pounds,the invoice says 77 so I am cool with that, I am now reluctant to pay (scam maybe?? :-\) As it's a lot of dough & I am concerned about the 30 day money back deal,My question is,does the 30 days kick in from payment date or the day you won or pressed buy it now? I have tried to figure it out on paypal but can't seem to find an answer,any body know? Thanks :)
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payment date.
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I think it's a good bit longer than 30 days now if you have PayPal issue.
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It's 60 days for any dispute but they have the 30 day money back thing for there power sellers.
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Contact PayPal by phone and talk to them ;).
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Its actually called Ebay Money Back Guarantee now. You will be fine with your purchase. You have 30 days from when it arrives, not from when you purchased it.
"A buyer must request a return no later than 30 days after the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window." http://pages.ebay.com/help/policies/money-back-guarantee.html
I recently purchased an old Trail and Track magazine. The centre pages were missing. I put in a complaint and the seller kicked up 7 types of shit. Ebay gave me my money back and told me to keep the mag.
Cheers,
Alex
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Cool,Thank's for your help guys,I will pay with confidence now :)
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Ebay supports the buyer no matter what. The seller has zero power.
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That in itself is flawed. I have nearly 1000 positive feedbacks (no negative) but am having difficulty with a buyer who has clearly changed his mind, as the item is as per the description which included detailed photos. Now he's playing games with the return thing. Ebay has intervened and will no doubt judge in favour of the buyer & I'll get shafted. If this does indeed happen, I will no longer be one of ebay & PayPal's cash cows. They've had enough of my money in fee's for them to not look at both sides of the story. They say they are and will judge fairly & to quote "we hope you will continue to sell on ebay", but we all know it won't happen.
K
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Ebay supports the buyer no matter what. The seller has zero power.
Yep.
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What a joke, after the buyer stalling until time for me to resolve the issue has expired, ebay has closed the case & refunded his money & is now demanding that I reimburse them the full $665 without getting the item back. I called ebay customer centre only to be told that I have to speak with ebay UK (the guy I spoke to was in the Phillipines mind you), when they are open (after 6:15pm our time). I will make the call but pretty much know once again I'll get fobbed off. One thing for sure is they won't be getting one cent from me until the item is returned & sitting on my desk. Looks like it's the end of ebay & paypal for me.
K
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K - just watch them as well - should any funds go into your account they will help themselves to it against your "debt"
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Ebay as stated, aside with the buyer following the notion of the customer always being right. As a seller we are suppose to be able to absorb costings that should have been factored into the selling price of our commodities just like a normal retail situation. If a retailer does not factor a percentage of this in to the tag price they are soon looking at red ink. If a retailer refuses a refund they end up in the courts with costs that usually outweigh the initial amount so they cave and refund the customer for any reason.
We can all see where this is going and im fairly sure it’s a contributing factor into why low volume sellers are fleeing ebay in droves. It would also explain the inflated prices seen by some sellers.
No I don’t think its fair trading or moral but it is retail. You are perfectly within your rights to wait for the goods to be returned before remitting a refund. Ebay are just making themselves look good to the customer so they continue to input money. And they will deduct the funds from your account.
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I'm well aware they'll attempt to get at my account, good luck with that! I have ended everything I had listed for sale on ebay, cancelled the credit card & closed the bank account linked to my Paypal account. Just waiting to have the conversation with them again tonight before I cancel my ebay & Paypal accounts.
K
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I wonder if this isn't a scam, appears like old mate deliberately held out on you K.
He gets his money reimbursed, and gets to keep the part too. Its only his good will to return said part to you. And really, how will ebay force him to return it. He just kills that account, and starts another.
Ridiculous in this day, and age, that ebay favours the buyer. You'd think they would investigate, and then deliver a verdict. One of many things I dislike, about dealing on ebay.
Hope you get your part back bigk.
Cheers, Mark.
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Ebay UK just sent a message saying that they judged in his favour as I didn't send the return postage amount within the 5 day period set by them (it took the buyer 4 days to send the amount of 275 British pounds), which is utter BS, so I checked UK postal service myself & got quoted 62 pound. I advised both ebay & the buyer I would gladly pay the 62 pound but no more. I had previously complained to ebay UK that the buyer was once again slow to respond to which they said yes, we are watching the case, but by then the 5 days were up & I get told too late sunshine, you're gone. By the way, I've been able to respond to all messages sent by ebay UK, until this one, no reply option. Fuchs!!!!!!!
K
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Contact ebay AU. If you go through the 'help' section, you will eventually get to an option where you can actually email them. You cant do it with ebay USA. Just quote the ebay number, explain whats going on and the issue with ebay UK and the buyer and then ebay AU should help you. I have found that to be the case anyway.
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Ebay AU put me through to ebay UK appeals where I wasted an hour talking to what sounded like a young girl who addressed me by Mr. Michael in a definitely not English accent. Got told I had till 11 Oct to appeal the decision although on many occasion stated but that's what I'm doing now. Their solution was to contact the buyer on my behalf & politely ask him to return my item, then wait for his response after which I could appeal again as long as it's before 11 October. I tried to explain that they had taken any & all reason away for him to return my item as they had given him his money back & he still had my item. Deaf ears at the other end. She did say she would report the buyer for abusing the ebay system, I guess I'll only know if he sooks. They are very good at duck shoving & tried to put it on Paypal saying that I should take it up with them, although all correspondence was from ebay UK. Anyway I'm over it now, they aren't getting reimbursed by me & it's goodbye to ebay & Paypal from me. I doubt my life will be any worse without them.
This is a lesson for sellers although of what it teaches I'm unsure.
K
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Well, if nothing else, you've cured me thinking I might ever sell anything on feebay.
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im a buyer and never been a seller as no 'puter' skills for pics but after reading what happen to BigK ill never be a seller as its too easy for the dishonest types get your parts for free and time out so you dont get your parts back which they can resell on ebays guntree sites and pay no fees! as others have said you can have multiable ebay accounts so they can scam the fork out of alot of sellers legally which im sure alot do, its a shame coz now alot of scorces for good parts will dry up just as BigK has done making it hard to finish off projects >:( :(
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Michael, if they can't access an account to rip the money off you, is there any possibility that you could end up with a bad credit rating against your name. It might be worth your time to ask the proper authority whether that could happen or maybe even the Dept of Fair Trading. The whole system stinks and leaves all sellers vulnerable to this kind of "couldn't care less" behaviour.
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Thought of that Rob & will proceed with care on that one, I may be caught between a rock & a hard place. It's just wrong, ebay couldn't give 2 hoots about me as a reputable seller, you can't rack up almost 1000 positive feedbacks by doing the wrong thing but they don't take any of that into account & really didn't want to listen to any of my points. In their eyes, time was up even though they confirmed through the email trail that I had contacted the buyer & requested the information for the return to proceed & agreed that I did everything correctly other than complete the cycle within the allotted time frame regardless of the fact that I couldn't comply because of the buyers (complainant) slow responses. At one point the girl said I should have dispatched a courier to collect the item, when I asked her to explain how I could do that with me being in Australia & him in UK, she couldn't answer other than to say, well that's what you should have done! The buyer has since sent his Paypal address asking for the 70 pounds (AU$160) to return the item, but what do I do now? Send him the money & hope he's trustworthy enough to send it or risk losing a further $160? In reality he has no reason to send it back & has created a further opportunity to get up me. Is it any wonder people snap & go nuts?
K
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I sold a part for a boat - I know a lot about boat parts and the part in particular I would consider myself an expert on - 35 years in the business. The buyer decided he didn't want it and even though I told him that it wasn't complete and it was listed as parts only and not complete he lodged a complaint and EBay took the money from my account and gave it back to him and told him to keep the part. No amount of arguing would convince EBay and no amount of prior discussion would when I showed them the inter EBay emails - they could not care one little bit what I thought or that I had anything to contribute.
When I asked for the part back I was told too late they had advised the buyer to keep it FFS.
Now days I do very little selling on EBay - but had many thousands of trouble free transactions that mean nothing in the end.
Someone needs to start up something else.
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that sux bigtime Dave,how do e bay sellers get on when they state "no returns" on for sale items,i've noticed that on some, :P
ps don't mind being a buyer,(have a good rating ::)),be a fugging cold day in hell before i'd be a seller